REFUND AND RETURNS POLICY Thank you for choosing stellarretailnetworks.com. We are committed to providing you with quality products and services. If you are not satisfied with our products or need a refund, please read the following refund policy carefully.
Refund conditions
Products eligible for refund: In order to apply for a refund, the product you purchased must meet our refund conditions. On the specific product page or purchase page, we will clearly indicate which products are eligible for a refund.
Time to apply for a refund: You must submit a refund application within the specified time after purchase. Applications submitted after the specified time may not be refunded.
Unused or unactivated products: Generally, only unused or unactivated products are eligible for a refund. Products that have been used or activated may not be refunded.
Refund process
Submit a refund application: You need to submit a refund application through our website or customer service channel. Please provide the order information used when purchasing and the reason for the refund.
Review application: Our customer service team will review your refund application and contact you within a reasonable time. We may ask you to provide additional information or proof to support your application.
Refund processing: If your refund application is approved, we will refund the amount to you according to the original payment method. The refund processing time may vary depending on the payment method and bank processing time.
Thank you for choosing our products and services. We will wholeheartedly provide you with a satisfactory refund service.
